You’ve already got a professionally designed website for your organization. Maybe you even have a few years’ worth of website traffic data, too. But your customers aren’t doing what you’d hoped they would and you’re not sure why. You need expert help to identify why and design a solution to the problem. That’s where I can help!
Here are some of the ways I can help your organization identify usability problems and fix them:
Conduct a usability audit of your website
I’ll evaluate your website for usability and recommend solutions. Learn more about my usability audits.
Best for: organizations that would benefit from outside expertise to help secure internal buy-in or funding to make improvements. You have a web developer on staff or retainer who can implement design solutions.
Price: $2,500–5,000
Identify the problem and recommend next steps
I’ll evaluate your website based on your goals and conduct user research to uncover insights and make recommendations for next steps.
Best for: organizations that know what the problem is (via analytics or other quantitative data), but don’t know why it’s happening and need recommendations on how to solve it. You have a web developer on staff or retainer who can implement design solutions.
Price: starting at $5,000
Design an improved user experience
I’ll evaluate your website based on your goals, prototype solutions for design or content issues, and conduct usability testing for user feedback.
Best for: organizations that have a specific goal or problem already in mind to address (engagement, retention, task completions, etc.). You have a web developer on staff or retainer who can implement design solutions.
Price: starting at $7,500
Identify the problem & design a solution
I’ll evaluate your website based on your goals, conduct generative user research (interviews), prototype solutions for design and/or content issues, and conduct usability testing for user feedback.
Best for: organizations that need to both understand why a problem is occurring and need expertise to solve it. You have a web developer on staff or retainer who can implement design solutions.
Price: starting at $15,000