Lowe’s
Reducing account complexity for a B2B ecommerce site
Role: Sr. UX Manager
How we designed a B2B experience on Lowes.com and dealt with the complexity of account management for users with both B2B and B2C accounts.
Optimizing an ecommerce website for conversions
Role: Lead UX Designer
How we migrated 1000+ articles to a new CMS, designed a bespoke component library, and increased conversions for non-product content by 230%.
Guild
Developing a career framework for the product design team
Role: Sr. Product Design Manager
How we designed a career ladder to support career development and performance coaching for the product design team at Guild.
VA.gov & Healthcare.gov (via Ad Hoc)
Improving IA for developer documentation
Role: Sr. UX Designer & Researcher
How I used the top task method to improve the information architecture of developer docs for the VA.gov platform and decrease support requests.
Designing multi-factor authentication for 16M users
Role: Sr. UX Designer & Researcher
How we designed the multi-factor authentication experience for Healthcare.gov.
Georgia Southern University
Optimizing websites for accessibility & lead generation
Role: Web Team Manager
How I designed and built a website platform for publishing usable, accessible, and search engine optimized content for a university’s marketing and 300+ departmental websites.