A usability audit is an evaluation of your website against a set of usability standards. In my case, I use Jakob Neilsen’s 10 Usability Heuristics as my evaluation criteria. I review your website and note the elements that violate usability standards, and then suggest ways you can fix them.
What will I get from you?
You’ll get a report as a Google Doc and a PDF that lists all the usability issues I found on your site along with my recommendations on how to fix them. The report will also include screenshots of each issue. I complete most audits in 2–3 weeks, but the timeline can vary depending on the size of the project.
What you will NOT get from a usability audit:
- an Accessibility report. I’ll note accessibility issues that are related to usability (for example, text that is hard to read because it’s lacking contrast), but a full accessibility review is not included in the usability audit. If your primary concern is accessibility, you should work with an accessibility expert instead.
- Design mockups, a Research plan, or Copywriting. I’ll suggest potential solutions, but design, research, and copywriting services are not included in the audit.
Can I see an example?
Yes! Here’s an example of how I’ll document a usability issue in your final report:
What will you need from me?
I’ll ask you a few questions to help me understand your goals and users as well as your overall website traffic so I can conduct the audit using the devices and browsers that your site visitors use.